How to Download a Digital Item

There are two kinds of digital purchases:

1. Instant downloads: Ready-made files that are available once your payment is confirmed. If you paid with PayPal or a credit card, it may take a few minutes for your download link to be sent to you.
2. Made-to-order downloads: Digital items that the seller will make to your specifications after you purchase them. The seller will send your files to you once they have completed them.

I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding hello@lunashams.com to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

 

I’m having trouble downloading my files

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us hello@lunashams.com .